Frequently Asked Questions
🌊 How to best preserve your bikini?
To keep your bikini looking new, we recommend hand washing it in cold water with a mild detergent immediately after each use, especially after contact with salt water or chlorine. Avoid the washing machine and dryer: heat and mechanical agitation can damage elastic fibers and fade vibrant colors. Do not wring out the swimsuit — gently press it with a towel to remove excess water — and let it air dry in the shade, away from direct sunlight. Store it flat or rolled up without creases in a cool, dry place. With proper care, your Tortellini Bikini will maintain its shape, color, and fit for a long time.
📩 How can I contact you?
We're always happy to hear from you! You can message us on Instagram @tortellini.bikini or send us an email — we'll get back to you within 24-48 business hours.
💳 What payment methods do you accept?
We accept major credit and debit cards (Visa, Mastercard), PayPal, and Apple Pay. All payments are secured with SSL encryption for maximum safety.
📦 How long does it take to receive my order?
We work to ship every order as quickly as possible. Estimated delivery times in Italy are 2-5 working days from order confirmation. During peak seasons, these times may vary slightly. You will receive a tracking email as soon as your package is on its way! 📦
📦 Is shipping free?
Yes! We offer free shipping for all orders over €100. For orders below this threshold, shipping costs will be calculated at checkout based on the destination. Conditions may vary during special promotions.
🔄 Can I return an item?
We accept returns within 30 days of the order receipt date, provided the product is intact, unused, with original tags still attached and in its original packaging. Swimwear, for hygiene reasons, can only be returned if the protective seal is intact. Return shipping costs are the responsibility of the customer, unless otherwise stated. To initiate a return, please contact us on Instagram @tortellini.bikini or via email before shipping the product.
🔄 How do I make an exchange?
To make an exchange, please contact us within 30 days of receiving your order via Instagram @tortellini.bikini or by email, indicating your order number, the item you wish to exchange, and the desired size or model. The product must be intact, unused, with original tags attached and the hygienic seal unbroken. Exchanges are subject to stock availability: if out of stock, we will offer you a credit or a replacement. Return shipping costs are at the customer's expense; re-shipping of the new item will be arranged on a case-by-case basis.
👙 Are your products handmade?
Yes, absolutely! Every one of our swimsuits is entirely handmade in our artisan workshops in Italy, by expert hands that meticulously craft every detail with passion and precision. We exclusively use selected high-quality materials – elastic fabrics, resistant to chlorine and UV rays – to guarantee comfort, durability, and a perfect fit. Each piece is unique, the result of artisan craftsmanship that reflects the excellence of Made in Italy.
👙 How do I choose the right size?
Finding the right size is essential to make the most of our swimwear! Check out our Size Guide to find the perfect fit based on your measurements. We recommend measuring yourself with a tape measure and comparing your measurements with our chart. If you're unsure between two sizes, opt for the larger one — our swimwear is stretchy and adapts perfectly. For further assistance, send us a message on Instagram @tortellini.bikini!